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These Are the Rules That Govern Your ae98 Account

Before you open an account or make a deposit through bKash, Nagad, or Rocket, these terms set out what we expect from you and what you can expect from us.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessChanges notified in-appContact us for clarifications

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HOW WE APPLY THESE TERMS

Fairness and Consistency in How We Enforce Rules

Our terms are not applied arbitrarily. When an account is flagged — for example, due to a wallet name mismatch on a Nagad or Rocket withdrawal, or suspicious login patterns — the account review process follows a documented internal checklist. You will be notified through your registered contact before any permanent action is taken, and you have the right to respond.

Account Security

Your login is protected by OTP verification tied to your registered mobile number. If you notice unrecognised activity, contact support immediately and we will freeze the account pending review.

Data Retention

We keep your account and transaction records for as long as required under the terms applicable to your eligible region. You may request a summary of your account data by contacting support in writing.

Terms Updates

When these terms change, we push a notification to your account. Continued use after the effective date of any update counts as acceptance. We do not make changes retroactive to completed transactions.

Dispute Resolution

Formal disputes about account decisions should be submitted in writing via email. We aim to acknowledge every written dispute and provide a reasoned response based on the specific clause in question.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you believe a decision made under them was applied to your account in error, contact our support team directly. We handle terms-related queries separately from general account help so they reach the right person faster. Provide your registered mobile number and the specific section you are asking about.

Live Chat Start a chat session from any page inside your logged-in account. Terms queries are flagged to a senior agent and usually get a substantive reply in the same session.

Email Support Send your question to our support address with your account ID and the relevant clause. Written queries about account suspension or withdrawal holds are handled by email.

In-App Help Open the Help section from your account menu on mobile. You can submit a terms dispute ticket directly from there without switching to a browser or separate app.

What These Terms Actually Cover

ae98 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every action you take on ae98 — creating an account, making deposits, requesting withdrawals, and using any feature inside the lobby. By continuing past the registration step, you confirm you have read and accepted them in full. Payment terms are part of

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this agreement. When you send funds via bKash, Nagad, or Rocket, you are confirming the transaction is from your own registered wallet and that the amount is within any limits your wallet provider sets. We do not accept payments from third-party accounts. If a mismatch is
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found between your ae98 account name and your mobile wallet name, your withdrawal request may be held for verification. Your account is for your personal use only. Sharing login credentials, running multiple accounts, or using automated tools to interact with the lobby all breach these terms
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and may result in account suspension. We reserve the right to close accounts that show patterns inconsistent with personal use. Any balance held at the time of closure will be reviewed according to our standard process before a decision on payout is made. All decisions under
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these terms are subject to the jurisdiction that applies to your eligible region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About ae98 Terms and Conditions

These are the questions we hear most often about how our terms work in practice — covering account eligibility, payment rules, and what happens when something goes wrong.

Access and eligibility depend on your local law and the region you are in. We do not make blanket statements about availability across all areas — check whether your location qualifies before opening an account.

Your withdrawal will be placed on hold until we can verify ownership. Contact support with proof of identity and both account details. We resolve most name-mismatch cases within a review cycle once documents are received.

No. These terms allow one account per person. Duplicate accounts are against the rules and may result in both accounts being suspended. Any balance held in a duplicate account is subject to review before any payout decision.

We send a notification to your account when terms change. The updated version shows its effective date at the top. Continuing to use your account after that date means you have accepted the revised terms.

Yes. Send a written request via email from your registered contact. We will compile a summary of your account and transaction history in line with the retention rules applicable to your eligible region.

Submit a written dispute by email, naming the specific clause and explaining what you believe was applied incorrectly. We review every written dispute and respond with a reasoned explanation based on the terms as written.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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These Are the Rules That Govern Your ae98 Account

Fairness and Consistency in How We Enforce Rules

Account Security

Data Retention

Terms Updates

Dispute Resolution

How to Reach Us About These Terms

Common Questions About ae98 Terms and Conditions

01 Do these terms apply differently depending on where I am in Bangladesh?

02 What happens if my bKash name does not match my ae98 account name?

03 Can I have more than one ae98 account?

04 How will I know if the terms have been updated?

05 Can I ask for a copy of my account and transaction data?

06 What if I think a term was applied unfairly to my account?

Terms & Conditions

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