Reference

How ae98 Handles Your Personal Information

This Privacy Policy explains what data ae98 collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby — and how we keep that data secure.

Account data protectionLocal wallet privacy — bKash, Nagad, RocketYour right to access or delete your dataCookie and session controlsContact us to request changes
ae98 How ae98 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or remove the personal data ae98 holds about you, our support team handles these requests directly. You can reach us through live chat inside your account, by email, or through our help desk form. We aim to respond to all data-related requests within a reasonable time, and we will confirm receipt so you know your request is in the queue.

Team online

Live Chat

Open your account, tap the chat icon and ask our support team to handle your data access or deletion request directly.

Email Support

Send your privacy request to our support email. Include your registered account details so we can locate your data quickly.

Help Desk Form

Use the help desk form in your account settings to submit a formal data request. We confirm receipt and follow up with next steps.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Security, retention, cookies and your control over account data — these four areas shape how ae98 operates your privacy. Each one is handled through a concrete process, not a general policy statement. Your bKash, Nagad or Rocket wallet details are never stored in plain text and are handled only by the payment processor during a transaction. Account access and eligibility on our platform depend on local law and the eligible regions we serve.

Account Security

Your account is protected by password authentication and OTP verification on login. We flag unusual access patterns and may pause an account while we check.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand lobby usage. You can adjust cookie preferences through your browser settings at any time.

Data Retention

Transaction records — including bKash, Nagad and Rocket payment logs — are retained for the period required under financial compliance rules. Session and browsing data is held for a shorter window.

Your Rights and Requests

You can request a copy of your data, ask us to correct inaccurate information, or request deletion where no legal retention obligation applies. Contact our support team to start the process.

Common Questions About Your Privacy on ae98

Real questions about how your data is handled, who can see it and what you can do about it — answered directly by the ae98 team. If your question is not here, use live chat or the help desk form to ask us directly.

We collect your name, email, contact number and the wallet you register — bKash, Nagad or Rocket. We also log your device type and session activity for security purposes.

Your wallet details are passed only to the relevant payment processor to complete a transaction. We do not sell or share your financial data with third parties for marketing.

Contact our support team via live chat or the help desk form in your account settings. Confirm your registered details and we will process your data access request.

Yes, where no legal retention obligation applies, you can request deletion. Some transaction records must be kept for compliance. Contact support to find out what can be removed.

We use session cookies for account login continuity and analytics cookies to understand how the lobby is used. You can manage or disable cookies through your browser settings.

Payment records — including Rocket and bKash transaction logs — are kept for the period required under financial compliance rules. General session data is held for a shorter period, then deleted.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.