Reference

What Our Legal Terms Mean for You

These terms set out how ae98 operates its platform, what you agree to when you open an account, and how eligibility is determined by your local law and region.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket policy contextData handling commitmentContact rights preserved
ae98 What Our Legal Terms Mean for You
POLICY CONTACT

Reach Us About Legal or Account Questions

If you have a question about how our terms apply to your account, how your data is handled, or what your rights are under our policy, our support team can help. You can reach us through live chat directly in the platform, by email, or through the account help section. Response times may vary, but we aim to address policy-related queries with the detail they need.

Team online

Live Chat

Open the chat icon in your account dashboard for direct policy queries. Available while you are logged in to your ae98 account.

Email Support

Send policy or legal questions to our support address found in the contact section of your account settings page.

Account Help Centre

The help section inside your account covers common policy topics including eligibility, wallet rules, and account closure requests.

ACCOUNT SECURITY

How We Protect Your Account and Data

We handle your account data with a clear retention policy and defined access controls. Only the data needed to operate your account — including wallet verification for bKash, Nagad, or Rocket transactions — is stored. You can request a copy of your data or ask us to remove it by contacting support directly. Account security uses OTP verification at login, and any changes to your wallet details require re-authentication.

Data Retention

We keep your account and transaction data only as long as required for platform operation and any applicable statutory period in your region.

Cookie Policy

Cookies on ae98 are used for session management and basic analytics. You can manage cookie preferences through your browser settings at any time.

Account Security

Login is protected by OTP verification. Changes to wallet details — including linked bKash or Nagad numbers — require a fresh authentication step.

Data Request Rights

Contact our support team to request a copy of your stored data or to ask for account deletion. We respond to these requests in writing.

Common Questions About Legal and Your Rights

Below are the questions we hear most often about how our terms work, what your rights are, and what happens to your account and data. If your question is not here, contact support through your account dashboard.

Yes. Your eligibility depends on whether accessing this type of platform is lawful in your specific location. We recommend checking your local rules before opening an account.

We hold the information you provided at registration, your transaction history including bKash, Nagad and Rocket activity, and login records. You can request a full summary by contacting support.

Yes. Submit a deletion request through live chat or email support. We process these in writing and confirm when your account and associated data have been removed.

If we close your account under our terms, any remaining eligible balance is reviewed and returned to your verified wallet — bKash, Nagad, or Rocket — subject to identity confirmation.

We notify you via your registered contact details when material changes are made. Continuing to use the platform after an update means you accept the revised terms.

Raise a formal dispute through the email support channel listed in your account settings. We will review the decision and respond with a written explanation within a reasonable period.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.